Last updated: September 2026
This refund policy is offered by Parcelza — the legal name, registered business name, and trading name of the delivery-software business based in South Africa that sells Parcelza subscriptions.
We offer a 30-day money-back guarantee. If you're not satisfied with your Parcelza subscription, you can request a full refund within 30 days of your order date — no questions asked.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your purchase, or contact our support team and we'll help you. Refunds are returned to your original payment method.
You can cancel your subscription at any time from the Billing page in your dashboard. Cancellation stops future renewals; your access continues until the end of the current paid period. Cancelling does not affect your right to a refund within the 30-day window above.
Also see our Terms & Conditions and Privacy Notice.